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Author

Tiwalade Joanna Okedara-Kalu

Founder, CEO and CTO at startbuddi

Tiwalade Joanna Okedara-Kalu is the founder, CEO and CTO of startbuddi, the business system that brings clients, bookings, invoices, projects, marketing and the Chip AI assistant into one place. Tiwalade builds software around how service businesses really work day to day, and writes about client management, getting paid on time and why small businesses outgrow the tools they start with.

Founded startbuddi and leads its product and engineering

Client managementGetting paidBusiness softwareAI for small businessProduct

Published by Tiwalade Joanna Okedara-Kalu

CRM9 min read · Apr 20

How CRMs handle multi-channel lead tracking (and how to set it up)

How CRMs handle multi-channel lead tracking: capturing leads from every channel, tagging sources, merging duplicates and seeing which channels bring customers.

CRM10 min read · Apr 16

How to choose a CRM for your business (one you’ll actually use)

How to choose a CRM your team will actually use: what a CRM does, the signs you need one, what to look…

Running a business9 min read · Apr 15

Why is my business not growing? 7 reasons busy businesses stall, and how to fix them

Busy but not growing? Find which of the four growth levers is stuck, check the seven most common causes, and pick one…

CRM9 min read · Apr 10

A simple CRM lead management system for service businesses

How to set up a simple CRM lead management system for a service business: capture every enquiry, qualify fast, clear stages, scheduled…

CRM9 min read · Apr 8

How to track leads in a small business: a simple system that works

A practical way to track leads from the first enquiry to a paying customer: what to record, the stages to use, the…

CRM9 min read · Apr 3

How to organize leads in one place so none slip away

Send every lead to one list, give each a stage and a dated next step, and run a 30-minute weekly review. A…

CRM9 min read · Mar 20

How to handle inbound leads so fewer go cold

A practical process for handling inbound leads: capture them in one place, reply fast, qualify, offer one next step and follow up…

CRM9 min read · Mar 18

How to organize client communication in one place, without losing a message

A practical system to organise client communication: one record per client, one shared inbox, clear channel rules, notes, reply times, handovers and…

Booking9 min read · Mar 12

How to get more bookings online: a practical guide for service businesses

Make booking the easiest thing to do: one clear booking page, your link everywhere, fast replies, deposits, reminders and a rebooking routine.

CRM9 min read · Mar 8

How to generate a lead for sales: a step-by-step guide for small businesses

Define your ideal customer, mix inbound and outbound methods, capture every lead in one place, then qualify and nurture them. Plus a…

CRM9 min read · Mar 7

How to pre-qualify leads so your calls go to people ready to buy

A simple lead qualification process for small businesses: define a good-fit customer, ask the right questions before the call, score leads, and…

Running a business9 min read · Feb 27

From one client to ten: how to scale a service business without burning out

How to scale a service business from one client to ten without burning out: work out your capacity, systematise, automate admin, package…

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Researched from the source

Facts, prices and rules come from official and reputable sources, not from memory or other roundups.

Checked against the product

Anything about startbuddi is checked against how the product actually works today.

Kept up to date

When something changes we update the page and show the date it changed.

Put the ideas to work.

startbuddi gives you bookings, invoices, an inbox and Chip AI in one place. Free to start.