Everything you said to a prospect, and everything they said back.
Their reply is in Gmail, the WhatsApp is on your phone and the call is in your head. The Sales inbox puts each prospect on one thread: the sequence emails, their replies, your texts, your calls and what you still have to do.
Start with the one thing you need. The rest is there when you're ready. Free plan, no card needed. Or book a demo.
Three lists. One row per person.
Replies shows people who wrote back, unread first, each with the label their reply got. Sent shows the newest email to each person and whether they opened, clicked or replied. Tasks shows the calls, LinkedIn messages and emails waiting on you.
- Replies labelled Interested, Not now, Out of office and more
- One row a person, even with several conversations open
- Mark unread, or ask Chip to triage the lot
The Sales inbox: Replies, Sent and Tasks, with one prospect's thread open.
The whole conversation, wherever it happened.
Open a person and their thread shows every sequence email you sent, every reply, every WhatsApp and text, every call you logged and the tasks still due, in order. Beside it: their details, the deal, the sequences they are in, and whether they count as a sales win.
- Stop a sequence for this person from the thread
- See their open deal, or start one
- Mark them a sales win, or see why your goal already counted them
Email, WhatsApp, a text or a call. Pick a tab.
The composer has a tab for each way to reach them. An email to someone a sequence wrote to goes from that sequence's mailbox, in the same thread, so it reads like one conversation. WhatsApp and texts go through the channels you connected in Customers.
- WhatsApp outside 24 hours needs an approved template, as Meta requires
- Texts need an SMS connection and a plan that includes SMS
- Whatever you send, their answer comes back here, not to the Customers inbox
Call from the browser. Write down how it went.
Verify a phone number you own once in Sales settings → Calls, and the Call tab rings people from your browser, showing that number. Called from your mobile instead? Log it. Either way you pick what happened and it lands on the thread and the contact.
- Spoke to them, Left a voicemail, No answer or Wrong number
- Call tasks from your sequences open right here
- Numbers on Do Not Contact are refused
Chip drafts the answer. You press send.
With the Chip SDR switched on, interested and "not now" replies get an answer drafted, and people who clicked but never replied get a short nudge. Drafts sit at the top of the composer with Use draft and Discard. Nothing goes until you choose.
- Drafts use your tone and the notes you gave the Chip SDR
- Interested replies open a deal for you
- Prefer it hands-free? Let it answer Interested replies on its own
Chip suggests for today, with a draft from the Chip SDR waiting for review.
From a reply to a booked call.
The Sales inbox is where outreach turns into a conversation.
-
They reply
The sequence stops for them and the reply gets a label.
Outreach -
Chip drafts an answer
If the Chip SDR is on. You edit and send.
Chip SDR -
A deal opens
Interested replies get a deal on your board.
Deals -
They book
Your booking link brings them into Meetings.
BookingsMeetings
The Sales inbox, next to other places replies land.
Most cold email tools have an inbox for replies, and sales CRMs have calling. The Sales inbox does both on the same contact as your deals and invoices.
| startbuddi Sales inbox | Instantly | Close | |
|---|---|---|---|
| Replies from your sequences in one inbox | Yes | Unibox, from its Scale bundle | Not checked |
| Calls | From the browser, after verifying a number | Not on its pricing page | On every plan |
| Texts | With an SMS connection, on plans with SMS | Not on its pricing page | On every plan |
| With a connected WhatsApp number, from Starter | Not on its pricing page | Not listed | |
| AI drafts of replies | Chip SDR drafts, you send | AI Reply Agent on Scale | Chloe, with credits per user |
Where they're better
- InstantlyBuilt around sending at volume, with unlimited mailboxes and an AI reply agent.
- CloseCalling and texting on every plan, with power and predictive dialers higher up.
startbuddi is our product. Facts about other tools come from their own pages, checked on 13 October 2026, and plans change, so check before you buy: Instantly pricing · Close pricing.
CRM talks to the rest of your business.
Everything below shows up on the client's record by itself, so you never piece the story together by hand.
Ask Chip. It already knows your prospects.
Chip works from your own records, so the answer comes with names, amounts and dates, and a next step you can take in one click.
Which plans include the Sales inbox?
The Sales inbox is on every plan, with email replies and calls you log. WhatsApp and texts use the channels you connect in Customers, which unlock on Starter; texts also need a plan that includes SMS. Chip sorting replies comes with Growth, and Chip SDR drafts use Chip credits.
- FreeIncluded, free forever
- StarterIncluded, 30-day trial
- GrowthIncluded, 30-day trial
- ScaleIncluded, 30-day trial
More in Sales
Questions about the Sales inbox
How is this different from the Customers inbox?
If I reply by email, does it come from my address?
Can I call from my laptop?
Are calls recorded?
Does Chip reply to prospects on its own?
Can I send WhatsApp messages to prospects who never wrote to me?
Every reply in one place. Finally.
Bring email, WhatsApp, texts and calls with each prospect onto one thread. Free to start.
No need to set everything up on day one.
Or book a demo and we'll set it up with you.