New: Chip can now take voice calls from your website chat (beta). Hear how it works

The founding cohort is open: 6 months free for the first 20 teams, picked by hand. Apply

Inbox

Every customer message, one shared inbox.

A shared inbox for WhatsApp and email, plus SMS, website chat, Instagram and Facebook. Your whole team replies from one place, and Chip can answer when nobody can.

Start free

Free plan, no card needed. Or book a demo.

Channels

Stop checking five apps to see who messaged.

Connect your channels once and every message lands in the same list, on the right contact. Filter by channel, see who is unassigned, and pick up where a teammate left off.

  • WhatsApp, Email, SMS, Website Chat, Instagram, Facebook, Telegram and Voice
  • Open, Snoozed and Closed tabs, sorted Newest, Oldest or Unread first
  • Filters: Unassigned, Assigned to me, Unread, Chip has a reply
Reply

Reply faster, in your own words.

Click Generate a reply with Chip and a draft appears, written from the conversation and the customer's record. Edit it, then send now, schedule it, or send and close in one click.

  • Send now, Schedule send, Send & close or Send & snooze
  • Reply on a different channel than the one they wrote in on
  • Quick replies, attachments and Send a form
Team inboxes

Share the load without stepping on toes.

Make a team inbox for sales, support or each branch. New conversations go to one person, take turns, or go to whoever has the fewest open, and internal notes stay inside the team.

  • Assign to a person or a team, or let Chip assign it
  • Internal notes and watchers, never shown to the customer
  • Mask customer numbers for members below manager
Chip auto-reply

Let Chip answer when you can't.

Switch Chip on per channel and say when it should reply. Reply yourself at any time and Chip steps back for a while. When a customer asks for a person, Chip hands the thread to your team.

  • Replies straight away, when no one on the team replies, or outside business hours
  • Says it is AI, and answers as the agent you choose
  • Follow-ups on autopilot for customers who went quiet
Customer panel

The whole customer, beside the chat.

The panel next to every conversation shows the customer's stage, owner, lead score, bookings and form answers. Create a deal, book a meeting or send a proposal without leaving the thread.

  • Create deal, Add task, Schedule meeting, Start workflow
  • Customer tools: Create proposal, Request e-sign, Book meeting
  • A pipeline nudge when Chip thinks a deal should move
What comes next

From "hi" to a paying customer.

A message is often the start of a sale. Everything after it stays on the same record.

A customer messages you

  1. It lands in the inbox

    On the right contact, or a new one is created.

    WhatsAppInstagramEmail

  2. It becomes a deal

    Create deal from the panel, or accept Chip's nudge.

    Pipeline

  3. They book a time

    Book meeting from the thread.

    Bookings

  4. You get paid

    The invoice shows on the contact, and the deal is marked won when it's paid.

    Money Manager
Booked, paid and on the record
Works with everything

Inbox talks to the rest of your business.

Everything below shows up on the client's record on its own, so you never piece the story together by hand.

CRMEvery conversation sits on the contact's record
SitesWebsite chat and form answers arrive here
MoneySend proposals and see invoices from the thread
InboxOne record per client
AutomationsStart a workflow from any conversation
MarketingWhatsApp and SMS campaign replies come back here
Chip AIChip drafts, assigns and auto-replies
Chip AI

Ask Chip. It already knows your inbox.

Chip works from your own records, so the answer comes with names, amounts and dates, and a next step you can take in one click.

Meet Chip
Plans

Which plans include the inbox?

The inbox and its channels (email, website chat, WhatsApp and SMS) unlock on Starter, and Chip auto-reply unlocks on Growth.

Start freeSee plans and prices
  • FreeIncluded, free forever
  • StarterIncluded, 30-day trial
  • GrowthIncluded, 30-day trial
  • ScaleIncluded, 30-day trial

More in Customers

Customers Contacts & companies Sales pipeline & deals Website chat Prospecting with Chip
For agencies

Win the pitch. Bill the work.

Proposals, projects and invoices for every client, without four tools in between.

Start free See it for agencies

Questions about the inbox

Can several staff use one WhatsApp Business number?
Yes. Connect the number once and your whole team replies from the shared inbox. Assign conversations so two people don't answer the same customer.
How do I manage WhatsApp, Instagram and email in one inbox?
Connect each channel from Inbox → Connect more channels: WhatsApp through Meta, email by connecting Gmail or SMTP, and Instagram and Facebook with Connect Meta. For Instagram and Facebook, turn on messages so DMs arrive.
Can AI reply to my customers on WhatsApp?
Yes, on Growth and above. Chip says it is AI, replies on the schedule you set and hands over when a customer asks for a person. Replies use Chip credits; if they run out, the conversation waits until you top up.
Is this the same as Chat?
No. The inbox is for messages with customers. Chat is where your team talks to each other.
Can I schedule a reply?
Yes. Choose Schedule send and the message goes out at the time you pick, even when you are offline.

One inbox. Every customer. Your whole team.

Connect your channels in minutes and reply from one place. Free to start with email and website chat.

Start free
Or book a demo and we'll set it up with you.