Every customer message in one inbox, with their history beside it.
One shared inbox for email, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and your website chat. Every message lands on the customer's record, so whoever replies can see the whole story. It's customer communication software for teams tired of juggling five apps.
No need to set everything up on day one.
Free plan available, no card needed. Or book a demo.
Five apps, one customer, no history.
Customers write wherever suits them: WhatsApp at night, email in the morning, a DM after they see your post. Each message sits in a different app, often on one person's phone.
So replies are slow, two people answer the same question, and nobody can see that this customer booked last month and still has an invoice open.
What gets better
- Every channel in one listEmail, WhatsApp, SMS, Instagram, Messenger, Telegram and website chat, each on the right contact.
- The backstory beside every chatStage, owner, bookings and form answers sit next to the conversation.
- A team that doesn't collideAssign conversations, leave internal notes and share team inboxes.
- Help when you are busyChip drafts replies, and from Growth it can answer for you and hand over when a person is needed.
Three steps to get going.
Connect your channels once.
The salon owner in Yaba knows the drill: a booking on Instagram, a price question on WhatsApp, a complaint by email, all before 9am. Connect each channel once and every message lands in one list, on the right contact.
- Email (Gmail or your own mail server), WhatsApp, Facebook Messenger, Instagram DMs, SMS, live chat and a Telegram bot
- Messages from your client portals land here too
- Phone calls and LinkedIn messages aren't connected yet
Answer with the customer's story beside you.
The panel next to every conversation shows the customer's stage, owner, lead score, bookings and form answers. Create a deal, add a task or book a meeting without leaving the thread.
- Create deal, Add task, Schedule meeting, Start workflow
- Create proposal and Request e-sign from the thread
- Snooze a conversation until it matters again
Let Chip start, and a person finish.
Chip hands over when the visitor asks for a person, gets frustrated, is unsure, or asks for something that needs approval. Your teammate gets a summary, the transcript and the sources Chip used, so nobody repeats themselves.
- Who answers: rules by message, page, topic and business hours
- Two teammates can't both claim the same chat
- Nobody free? Collect their details, follow up by email or show your hours
One customer, every channel.
Whichever app they write from, the conversation lands in the same place and stays on their record.
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The message lands in the inbox
From email, WhatsApp, SMS, Instagram, Messenger, Telegram or your website chat.
Inbox -
Chip helps with the reply
Generate a reply to edit, or on Growth let Chip answer from what you have taught it.
Chip -
The right person picks it up
Assign it, add an internal note, or move it to a team inbox.
Team inboxes -
It turns into work
Create a deal, book a meeting or send a proposal without leaving the thread.
PipelineBookings -
Nobody is left waiting
On Growth, Chip follows up with customers who went quiet, and every reply stays in the thread.
ChipAutomations
One person, one record, the whole way through.
What it looks like in startbuddi.
Screens show sample data.
Questions people ask
Which channels can I connect?
Can several people reply from one WhatsApp number?
Can Chip reply to customers for me?
Can customers talk to you by voice?
Is this the same as Chat?
Set up your inbox.
Connect the channel your customers message you on most. The others can wait.
Start with the one thing you need. The rest is there when you're ready.
Free plan available.