A client reports a problem
From website chat, email or WhatsApp, all in one inbox.
Software for IT support businesses
Handle every request 
and bill for the support you give.
Client requests, projects, time and contracts in one place, so your IT team knows what's open, who's on it and what to bill.
Free plan, no card needed. Or book a demo.
New requestPrinter offline at Bloom DentalRequests in five inboxes. Who is fixing this?. Hours never counted. Contracts in a drawer.
startbuddi puts all of it in one place.
A day with startbuddi
From "it's broken" to fixed and billed.
The request becomes a task
Assigned to the right engineer with a due time.
The fix is logged
Time tracked on the task, notes on the client.
Chip answers on your website chat
Handles the simple question and passes the rest to your team.
The support contract is paid
A monthly subscription with a payment link.
That's the whole day.
One workspace, one login, nothing lost between apps.
Start free
What you run on
Every request handled, every hour counted.
From the first "it's broken" message to the monthly bill.
01
One inbox for every channel
Requests by email, WhatsApp and website chat land in one shared inbox, assigned to the right engineer.
Explore One inbox for every channel
02
Chat on your website
Chat on your website answers simple questions with Chip and hands the rest to your team.
Explore Chat on your website
03
Everyone's work, one list
Each request becomes a task with an owner and a due date, so nothing sits unanswered.
Explore Everyone's work, one list
04
Time tracking
Start a timer on the job and mark it billable, so every hour is counted.
Explore Time tracking
05
Drop-ins for a quick word
Drop in from a channel or a client's project to work a problem through with a colleague, and share your screen when words are not enough.
More about drop-ins
06
Retainers and memberships
Bill support contracts as a monthly subscription with a payment link.
Explore Retainers and memberships
07
A portal for each client
Clients send requests from their own portal, follow progress and invoices, and share admin logins in an encrypted vault where every view is logged. On Growth, they can also call you from the portal chat.
Explore A portal for each clientNot an IT team? startbuddi fits the way you work too.
Cleaning
Events
Logistics
Plumbing and trades
RecruitmentFAQ
Common questions
Can clients reach us on any channel?
Yes. Email, WhatsApp, SMS and the chat on your website land in one shared inbox.
Can we track time on requests?
Yes. Start a timer on any task and mark it billable.
Can we bill monthly contracts?
Yes. Set them up as subscriptions in Get Paid, with a payment link.
Can clients call us from their portal?
Yes, on Growth and Scale. The portal chat has a Call button on both sides, and the client joins from a personal link with no account.
Can Chip answer customers for us?
Yes. Chip can reply in your website chat, inbox and WhatsApp on the Growth plan, and hands the conversation to your team when a person is needed.
Every request handled, every hour counted.
Inbox, tasks, time and billing in one place. Start free.
Or book a demo and we'll set it up with you.