AvailableMessaging
WhatsApp integration
Connect your WhatsApp Business number to reply from the inbox and send template campaigns to people who opted in.
- Status
- Available
- How it connects
- Sign in with Meta
- Where in startbuddi
- Marketing → WhatsApp, and the CRM inbox
- Category
- Messaging
What you can do
- Answer WhatsApp chats in the CRM inbox, next to the contact's history.
- Create message templates and send campaigns to customers who opted in.
- Keep using the WhatsApp Business app on the same number. Contacts and chats come across once, up to 180 days back.
- Let Chip answer customers while you're busy, on your rules.
- Send WhatsApp messages as steps in your automations.
How to connect
- Open WhatsAppGo to Marketing → WhatsApp. The Home tab shows "Connect your WhatsApp Business number".
- Click Connect WhatsAppMeta's own sign-up window opens. If no popup appears, use Continue in this tab instead.
- Pick your business and numberIf the number is already in the WhatsApp Business app, choose "connect your existing account" so it keeps working on your phone.
- Register the numberBack in startbuddi, open Settings and check Registered with WhatsApp. Click Register now, or enter your 6-digit PIN if asked.
- Finish the checklistWork through the setup checklist until every item is green.
Good to know
Chip auto-replies on WhatsApp need the Growth plan.
A Meta test number can't send campaigns. Connect a real number first.
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One workspace for the whole business.
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