startbuddi provides software for service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website, product, support channels, and related services.

Information we collect

We may collect information that you provide directly, information created through your use of the platform, and limited technical information from your browser or device.

Account information such as your name, email address, phone number, business name, and billing details.
Customer data that you choose to store in startbuddi, including bookings, forms, notes, invoices, and communication history.
Support information that you submit through our contact forms, email, or WhatsApp support channels.
Technical information such as IP address, browser type, device information, referring pages, and usage events.

How we use information

We use personal information to operate the service, deliver support, improve the product, and keep the platform secure.

To create and manage your account.
To deliver bookings, CRM, invoicing, payments, analytics, and other product features.
To respond to support requests and communicate about service-related issues.
To monitor performance, prevent abuse, and improve reliability.
To send product updates, service notices, and marketing communications where permitted by law.

Payments and billing data

Payments may be processed through third-party payment providers. We do not store full card numbers in the website theme or public pages. Billing records, invoices, plan selections, and payment status information may be stored so we can operate your account and provide support.

Cookies and similar technologies

We use cookies and similar technologies to keep the website working, remember preferences, understand traffic, and improve the experience. Our Cookie Policy explains this in more detail.

How we share information

We do not sell personal information. We may share information with trusted service providers where necessary to run the business and provide the product.

Hosting, infrastructure, and analytics providers.
Payment processors and billing tools.
Email, messaging, and customer support providers.
Professional advisers or authorities when disclosure is legally required.

Data retention

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If you close your account, we may retain limited records where necessary for compliance, fraud prevention, backup integrity, or lawful business purposes.

Security

We use reasonable technical and organizational measures to protect personal information. No system is completely immune from risk, so you should also protect your credentials and notify us promptly if you suspect unauthorized access.

Your choices

You can update account details inside the product or by contacting us.
You can unsubscribe from non-essential marketing emails using the link in those messages.
You can manage cookies through your browser settings.
You can request access, correction, or deletion of personal information, subject to legal and operational limitations.

International data transfers

Depending on where you use startbuddi, information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data handling.

Children’s privacy

startbuddi is intended for business use and is not directed to children. If you believe a child has provided personal information to us inappropriately, contact us and we will review the request.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page and, where appropriate, provide additional notice.

Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us through our contact page.